How to Fix Xbox One Controller Headphone Jack Not Working?

When the controller of your Xbox One headphone jack is not working, then you can apply some methods in order to make it work. Disconnecting the headset and then reconnecting it can help you solve the problem temporarily. However, you can try some other long-term fixes. 

What Leads to the Xbox One Controller Jack, not Working Problem? 

When your Xbox One controller jack does not work, it can be because of the firmware or hardware problem. Jacks of your Xbox One controller headphone are not soldered in one place. Therefore, using it regularly may make the contacts lose. Whenever this happens, your Xbox One is not able to recognize the headset. You may also experience terrible sound quality. 

Audio issues may appear because of the headphone jack. However, sometimes jack is not the one to blame. It can happen because of damaged headphone connectors, incorrect configuration of privacy settings, or a muted gaming headset. 

How can I Fix the Xbox One Controller Jack not Working Problem?

Below, we have mentioned different solutions that you can apply to fix the Xbox One not working problem. So, try them out one by one. 

Solution 1: Disconnect and then Reconnect the Headset

Xbox One malfunctioning may happen because of a poor connection between the controller and the headset. Disconnecting the connector and then reconnecting it can help you resolve your problem. 

Solution 2: Check the Privacy Settings

First of all, press the Xbox button on your controller and then navigate to Settings and then select All Settings. After that, select Account and then choose Privacy and Online Safety. Then, select View Details and Customize. Select the option of Communicate with voice and text. to ensure that the mic is not on mute. 

Solution 3: Ensure that the Headset is not on Mute

Based on the headset you are using, you may see a mute button on your adapter. Just press this button to increase the volume and check if this resolves your issue. 

Solution 4: Check the Xbox One Headset, Connector, and Cord

If you find that there is some kind of damage on the connector, cord, or headset, then there may be some issue with the headset rather than the controller. If the wires or the cord is frayed, then you need to buy a new headset or get the wires repaired. If your find food, dirt, or debris on the container, then you must clean it with a damped cotton swab. 

Solution 5: Use a Different Headset and Controller

This is probably the easiest way to ensure that there is no problem with the headset and controller. 

Solution 6: Update your Firmware

If you find that your headset is working with a different controller on the same Xbox One console, then you must update the firmware of your controller. 

Solution 7: Examine your Controller's Headset Port

You can easily look inside the headset port of your controller by using a flashlight. If you see any debris or any other kind of obstructions, then you must get rid of them using tweezers or toothpicks. 

Solution 8: Repair or Replace the Headphone Jack

In case the headphone jack is not working even after trying the above solutions and you have tried different combinations of controllers and headphones, then that means there is some issue with the jack only. 

How should I Replace the Jack of my Xbox One Controller? 

Below are the steps that you need to follow to replace the headphone jack of your Xbox One controller. 

Step 1: First of all, you need to remove the panels on both sides of your Xbox One controller. 

Step 2: After that, you need to remove the hex screws holding your controller. 

Step 3: Remove the back and front cover of your controller. 

Step 4: Now, check the jack of your headphone. If you find that the jack is loose, then you must replace it. 

Step 5: Remove the screws that are holding the circuit board. 

Step 6: After that, lift the upper circuit board and check the jack of your headphone. 

Step 7: If you find that the metal prongs of your jack are flattened, then pry it using a toothpick. 

Step 8: Then, replace the jack of your headphone and then secure the upper circuit board. Now, check whether the jack is still loose.