Even after setting up your Nest camera with the app, it may get disconnected from your wifi. You may find out some kind of blank spots in your video history, or you may not be able to see the other person who is standing at your doorstep. Automatically your camera will go offline or online on your nest app home screen. Some of the common issues which occur offline are bandwidth usage, router settings, and wireless interference.
If the Nest camera goes offline, then there can be a number of problems, like high bandwidth regulation, wireless interference, changed router settings, and more. You can check if any alerts in the nest app or in your mail. If the camera is without plug or there is no power for more than 10 minutes, you’ll get a single and an email comprising a picture of the last thing your camera saw.
Important: Before, you start your nest doorbell, you should hold physical access to your camera. You will not be able to accomplish all the troubleshooting steps remotely as we don't provide remote restart or reset options because it could negotiate the security of the camera.
Some of the primary troubleshooting steps which you can execute even when you are not at your home, on the other hand other steps will require you to be at home.
Monitor the status of Nest service. Hardly, when the Nest service is poor, it will directly show that your camera is offline. Go back to see when it has fixed itself.
Another thing which you can do is check your Nest app version. Make sure that you have the advanced version of the app. You can also download the latest version from the Apple App Store or Google Play. You can uninstall and reinstall your app, to make sure that you have the newest version.
The camera is not connecting while setting it up and always an error code is seen.
While connecting your nest dorebell if you any error, then directly see troubleshooting Nest camera and Nest Hello error codes and drop a message.
You have Changed Your WiFi Password or New Router Access and Your Camera is Offline.
Recently if you have changed your wifi router or wifi password, then it is important that you need to update your camera with all the new wifi network details.
If you are receiving a lot of notifications offline, this usually means your Nest camera doesn’t have a consistent Wi-Fi connection. It’s likely disconnecting, then reconnecting again.
Note: You can’t turn this notification off. It’s always on to keep you informed about important events.
1. Check your Wi-Fi connection
2. Move your camera
3. Restart your camera
4. Restart your router
5. Try disabling any network extenders
6. Check your Wi-Fi network or router settings
7. Check if your router is on the incompatible list
8. Turn off other devices which are connected to Wi-Fi
9. Factory reset your camera
Your router may disconnect for a short period of time when the Dynamic Host Configuration Protocol lease for your IP address closes. The lease normally starts overs automatically and reconnects.
1. Check your video history
2. Check whether your camera is not plugged into a switched channel
3. Check your WiFi network or router settings
Nest Camera is one of the most amazing cameras one awaits for. This camera lets you know who is there so that you never miss anything. This will, of course, replace your existing wired camera and you will enjoy this HD video and bright, crisp images, even at night. It’s intended to show you everything that is at your doorstep – people head to toe or packages on the ground. And with 24/7 availability, you can check in anytime.
More Nest Camera Guides -
How can I Change the Owner of Nest Camera?
How Do I Get My Nest Camera Back Online?
How to Update WiFi Settings on Nest Camera?
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